Support

Affiniti’s Network Operations Center (NOC) provides world class support

Network Operations Center

Affiniti manages dual-NOCs in Texas and Pennsylvania, each supporting large scale monitoring capabilities.  Our experienced analysts process hundreds of cases with a scalable case management system that provides automated notices and updates, case documentation and customer reports.

Affiniti customers have complete visibility into their network infrastructure via a customer web portal that allows customers to submit a new case or service request, view real time and historical cases and logs, view real time and historical performance and utilization reports, view project status, obtain Affiniti contact information, and more.

Affiniti’s Network Operations Center (NOC) provides 24 x 7 x 365 monitoring and management of all network activity, ensuring performance and availability on all services delivered.

For Support please call 866-949-6631.

Support Portal