Transformational Government is enabled by technology and Affiniti has a strong track record in the deployment of innovative Public Sector contact centre solutions that assist in achieving the goal of providing citizen centric services.

Many of our solutions have been designed and customized by our in-house software development team to ensure we deliver the very specific requirements of individual public sector organizations. For example:

• Our solutions for hospitals include sophisticated automated telephony services, which can understand spoken requests and connect callers directly to the ward or department they are looking for. 
• For the emergency services our contact centre solutions deliver 999 traffic and integrate with BT’s EISEC database so callers can be instantly located without the need to ask for address details. 
• And for local authorities our solutions help to ensure that customer service agents can deal efficiently and in a personalized way with enquiries that arrive by phone, email, Textphone, Skype, or via the authorities web site. Delivering enhanced efficiency, cost saving and satisfaction gains for both callers and agents.