Contact Centres are often the first (and sometimes the only) interaction point for many organisations and their customers.
To support this vital function and ensure your contact operations match your strategic vision, Affiniti offer everything from carrier services and contact, automated self service provision and workforce optimisation applications to bespoke integration services, in-house software development expertise and consultancy services. We can help you migrate from a traditional telephony call centre to a multimedia contact centre that enables effective multi-channel customer interaction. Affiniti's comprehensive Contact Centre solutions also strike the right balance between enhancing customer care and controlling costs. For example, if your priority is improving customer experience, we can explore speech recognition or ways of reducing customer queue times. Or, if efficiency is your main focus, we can provide technology for automation and virtualisation. Proactive Contact - Improve your customer retention and satisfaction.
- Increase your outbound performance and productivity by up to 300%.
- Harness the power of both outbound telephony and SMS in tandem at lower costs.
- Accreditation and relationships with the market’s leading vendors.
- Over 60 highly trained personnel dedicated to the delivery of contact solutions.
Self Service - Strengthen customer relationships by ensuring agents are available for complex queries.
- Reduce the costs of service by up to 90% and increase agent productivity levels.
- Ensure friendly automated services are available 24/7 using speech recognition.
- Accreditation and relationships with the market’s leading vendors.
- Over 60 highly trained personnel dedicated to the delivery of contact solutions.
IP Contact Centres - Deliver up to 15% greater productivity through virtualisation.
- Contact Centre agents can be based in-house or remotely.
- Consistent customer experience across all channels.
- Over 60 highly trained personnel dedicated to the delivery of contact solutions.
Public Sector Customer Contact- Strong track record in the deployment of innovative Public Sector contact centre solutions.
- Customised solutions designed by our in-house software development team.
- Over 60 highly trained personnel dedicated to the delivery of contact solutions.
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