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Downtime in your communications infrastructure can be extremely expensive and damaging to your reputation. Whatever the root cause, incidents need to be resolved quickly and efficiently. Affiniti’s Assure Services deliver peace of mind and ensure stability, reliability and integrity of your mission-critical asset. Our focus is on delivering day-to-day performance and availability by helping you to monitor, manage and maintain your infrastructure. Our services are designed to complement and enhance your own internal resources, providing supplementary skills and proactive services where appropriate and ensuring your teams are used to best effect. Assure Services Interact Highly intuitive service desk delivering ownership and accountability for operational incidents, change and service requests. Resolve Comprehensive on-line and field-based incident and problem management service. Change Personalised facility for managing user and infrastructure moves, adds and changes. Verify Delivers and maintains up to date information on documentation, inventory, configuration and device access control. Interact
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